How to submit a request
Email support@graftly.infrom the address linked to your Graftly account. Use the subject “Graftly account deletion request” and include your name plus the email address or mobile number used for the account. Do not send an OTP, password, identity document, or financial information.
Start an account-deletion email
What happens next
- We acknowledge the request and may ask you to complete a proportionate account-ownership check.
- After verification, we delete or de-identify the account and associated profile data that is no longer required.
- We confirm when the request is complete or explain any data we must retain and why.
Data covered by the request
A verified deletion request covers the Graftly account and associated profile, preference, location, application, listing, communication, and other personal data that is not subject to a valid retention requirement. Content already shared with another user may remain in that user's records where required for safety, dispute handling, or legal compliance.
Limited retention
Graftly may retain limited security, fraud-prevention, transaction, audit, legal, or dispute records when required or permitted by law. Protected backup copies are removed through the normal backup lifecycle. We do not keep deleted account data for unrelated marketing.
Need help?
If you cannot email from the address linked to your account, contact support@graftly.in and explain which account identifier you can access. Our team will provide an alternative verification step.